Shipping policy

Shipping Policy

At [Mars Infiniti], we aim to deliver your order in a safe and timely manner.

Order Processing

• All orders are processed within 1–2 business days

• Orders placed on Sundays or public holidays will be processed on the next working day

• Once your order is shipped, you will receive a tracking link via SMS/Email

Shipping Timeline

• Metro cities: 3–5 business days

• Non-metro & remote locations: 5–7 business days

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout

• Any promotional free shipping offers will be clearly mentioned on the website

Delivery Guidelines

• Please ensure your shipping address and contact details are accurate

• We are not responsible for delays or non-delivery due to incorrect or incomplete address details

• In case of failed delivery attempts, re-shipping charges (if any) will be borne by the customer

Damaged or Incorrect Orders

• If you receive a damaged or incorrect product, please contact us at [mars@bangurmail.com] within 48 hours of delivery

• Kindly share a clear unedited unboxing video for verification

• Refunds (if approved) will be processed as per our Refund Policy

No Liability Clause

• Once the order is handed over to the courier partner, [Mars Infiniti] is not liable for delays caused by the courier company

• Delivery timelines are estimated and not guaranteed